Refund Policy

Returns, Refunds, Exchanges, and Warranties Policy

Thank you for shopping with us. We want your experience to be worry-free, and we are committed to providing exceptional service. Please take a moment to review our comprehensive policy on returns, refunds, exchanges, and warranties. If you have any questions or need assistance, please don’t hesitate to Contact Our Support Team.

30-Day Return and Refund

Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, we regret that we can’t offer you a full refund or exchange. To ensure eligibility, please review the following guidelines:

Eligibility for Returns:

To be eligible for a return, your item must meet the following criteria:

• There must be an order with proof of purchase.
• It must be unused and in the same condition that you received it.
• It must be in the original packaging.

Non-Returnable Items:

Several types of goods are exempt from being returned, including but not limited to:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
• Sale Items – Only regular priced items may be refunded. Sale items cannot be refunded.
• Gift cards
• Downloadable software products
• Some health and personal care items

Partial Refunds:

There are certain situations where only partial refunds are granted, such as:

• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
• Items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Initiating a Return

You must initiate a return and request a refund from your Account > Orders page. Navigate to your order and follow the instructions to initiate a return. You will then be provided with further instructions, including reasons for return and information on how to send the item(s) back.

Shipping Returns:

To return your product, mail it to:
Returns Department, 17 The Drive, Peterborough, PE3 6AJ

Unless the item is damaged or defective, You are responsible for the shipping costs for returning your item.

Original Shipping costs are non-refundable and will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please do not send your purchase back to the manufacturer.

Refunds Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds:

If you haven’t received a refund yet, please check your bank account. Contact your credit card company and bank if needed. If you’ve completed these steps and still haven’t received your refund, please Contact Us.

Warranties

We stand behind the quality of our products. Many of our items come with warranties to ensure your peace of mind. For specific warranty information and how to make a warranty claim, please refer to the warranty documentation provided with your purchase. If you have questions about warranties or need assistance, please Contact Us.

Need Help?

For any other questions related to refunds, returns, exchanges, or warranties, please Contact Us. You can also visit our Frequently Asked Questions.