Common Questions
You can reach our customer support team by visiting our Contact Page. A member of our support team can be reached to assist you.
To track the status of your order, you can use our Order Tracking Page. This page allows you to conveniently check the current status of your order, including whether it has been shipped and, if so, the associated tracking details.
If you have an account with us, you can also find order information in the “Orders” section of your Account Page.
Additionally, you should have received order confirmation and shipping emails that include your tracking number. You can use this tracking number to track your parcel with the courier. Simply click on the tracking number link provided in your order emails to check the real-time status of your shipment.
If you need to initiate a return or request a refund, you can easily do so from your account. Here are the steps to follow:
- Log in to your Account on our website.
- Go to the “Orders” section in your account dashboard.
- Locate the order that includes the item you wish to return and click on it.
- Follow the provided instructions to initiate the return or request a refund.
Once your return request is approved, you will receive further instructions, including how to send the item(s) back to us. After we receive the returned item(s and verify their condition, we will process your refund. Please allow up to 5-10 business days for the refund to be credited to your original payment method.
If you have any questions or need assistance with the return or refund process, please feel free to Contact Us. Our customer support team is here to help you through the process.
Our business hours are: Monday-Friday 9am-5pm, Saturday 9am-12pm, and closed Sunday. We’re available during these times to assist you with any questions or concerns. For our most upto date business hours make sure to check our Opening Hours page.
No, we are an online-only retailer and do not have physical store locations. You can shop with us conveniently from our website.
SHOPPING INFORMATION
You can browse all of our products and services by visiting our Store. There you can find a selection of offers and information on how you can order or get a quote for each item.
You can place an order or request a quote directly from the product pages in Our Store. You can reach our customer support team by visiting our Contact Page if you require any additional assistance.
You may be able to modify or cancel your order if you contact us as soon as possible after placing it. Please contact our Customer Support Team for assistance.
To apply a coupon code and enjoy the associated discount, please follow these simple steps during the checkout process:
- Choose the products you want to purchase and add them to your cart.
- Proceed to the checkout page.
- Look for the “Coupon Code” field.
- Enter the coupon code in the designated field and click “Apply”.
- The discount associated with the coupon code will be applied to your order total.
If you encounter any issues while applying a coupon code, please feel free to Contact Us, and our support team will assist you.
Whether you can use multiple discounts on a single order depends on our current promotion and coupon policies. In some cases, you may be able to stack certain types of discounts, such as a site-wide sale and a free shipping coupon. However, not all discounts can be combined, and our system may allow only one coupon code per order. To find out if you can use multiple discounts, please check the terms and conditions of the specific promotions or contact our Customer Support for guidance. We aim to provide you with the best savings possible while maintaining a fair and consistent discount policy.
SHIPPING & DELIVERY
Shipping times vary depending on your location and the shipping method chosen. Typically, once shipped orders are delivered within 2-3 days with express options usually available. For complete information on our delivery terms visit our Shipping Policy page.
For a full breakdown of shipping costs and delivery terms, visit our Shipping Policy page.
To track the status of your order, please follow these simple steps:
- Visit our Order Tracking Page.
- Enter the order tracking number provided in your order confirmation email.
- Click “Track” to view the real-time status and location of your shipment with the courier.
If you encounter any issues while tracking your order or have questions, please don’t hesitate to Contact Us. Our customer support team is here to assist you.
International shipping is not provided as standard on our store. If you would like to speak to a customer service representative to discuss arranging International Shipping please visit our Contact Us page.
Our Shipping Policy, including information about shipping times, costs, and other relevant details, can be found on our dedicated Shipping Policy page. Please visit this page for a comprehensive overview of our shipping practices and guidelines. If you have any further questions about shipping, please do not hesitate to Contact Us, and our support team will assist you.
PAYMENT INFORMATION
We accept a variety of payment methods, including PayPal, Debit or Credit Card (paid securely via PayPal), Bank Transfer or Cash on Collection. Your payment information is secure and encrypted.
Yes, your payment information is secure and encrypted. It is not available to our business and is not stored with us. It is stored securely with the payment provider such as PayPal.
When you make a purchase with us, the charge on your credit card statement will appear as our brand name or something similar. It’s important to note that we do not store or have access to your full credit card details for security reasons.
Exchanges, Returns, Warranties & Refunds
You can find detailed information about our return and refund policy by visiting our Returns and Refund Policy page. This page outlines our policies, including eligibility, procedures, and timelines for returns, exchanges, and refunds. If you have any specific questions or need further assistance, please don’t hesitate to contact our Customer Support team for help.
Yes, we offer exchanges for eligible items. If you received a defective or damaged product, or if you wish to exchange an item for a different size or colour for example, please contact our Customer Support team. Exchanges are subject to availability, and we will provide instructions on how to proceed with the exchange. In the event that the item you want to exchange is no longer in stock, we may offer a refund as an alternative option. We are here to ensure your satisfaction, so please don’t hesitate to reach out for assistance with exchanges.
Requesting a return is a straightforward process. If you are not satisfied with your purchase and wish to initiate a return, please follow these steps:
- Log in to your Account on our website.
- Navigate to the Orders section.
- Find the order that includes the item you want to return and click on it.
- Select the item(s) you wish to return and follow the provided instructions for initiating the return.
Once your return request is approved, you will receive further instructions, including how to send the item(s) back to us.
Once we receive the returned item(s) and verify their condition, we will process your refund. Please allow up to 5-10 business days for the refund to be credited to your original payment method.
For more details on our return policy, including eligibility and specific conditions, please visit our Return Policy page. If you have any questions or need assistance with the refund process, feel free to contact our Customer Support team, and they will be happy to help you.
After you initiate a return, please follow the provided instructions to send the item(s) back to us. Once we receive the returned item(s and verify their condition, we will process your refund. Please allow upto 5-10 business days for the refund to be credited to your original payment method. You will be notified via email once the refund is processed. If you have any concerns or questions about the return process, please feel free to contact our Customer Support team for assistance.
Requesting a refund is a straightforward process. If you are not satisfied with your purchase and wish to initiate a return, please follow these steps:
- Log in to your Account on our website.
- Navigate to the Orders section.
- Find the order that includes the item you want to return and click on it.
- Select the item(s) you wish to return and follow the provided instructions for initiating the return.
Once your return request is approved, you will receive further instructions, including how to send the item(s) back to us.
Once we receive the returned item(s) and verify their condition, we will process your refund. Please allow up to 5-10 business days for the refund to be credited to your original payment method.
For more details on our return policy, including eligibility and specific conditions, please visit our Return Policy page. If you have any questions or need assistance with the refund process, feel free to contact our Customer Support team, and they will be happy to help you.
Yes, many of our products come with a warranty to ensure your satisfaction and address any potential manufacturing defects. The warranty period may vary depending on the specific product. For detailed information about the warranty for a particular product, please refer to the product description or contact our Customer Support team.
If you require product support or need repairs for a product purchased from us, please reach out to our Customer Support team. They will guide you through the support or repair process and provide any necessary instructions to address your concerns.
If your product arrives damaged, we apologize for the inconvenience. Please contact our Customer Support team immediately. They will assist you in resolving the issue, whether it involves a replacement, refund, or a repair, depending on the circumstances. Your satisfaction is our priority, and we are here to help.
Account Information
Creating an account is easy. Visit the Account Page and follow the prompts to enter your information. Once your account is created, you can manage your orders and preferences.
Yes, we take your privacy seriously. We have stringent privacy policies and security measures in place to protect your personal information. You can learn more by reading our Privacy Policy.
If you need to reset your password, you can do so by following these steps:
- Visit the login page on our website.
- Click on the “Forgot Password” link.
- Enter the email address associated with your account.
- You will receive an email with instructions on how to reset your password.
Make sure to check your spam or junk folder if you don’t see the email in your inbox. If you encounter any difficulties during the password reset process, please don’t hesitate to Contact Us, and our support team will assist you in resetting your password.
If you need to reset your password, you can do so by following these steps:
- Visit the login page on our website.
- Click on the “Forgot Password” link.
- Enter the email address associated with your account.
- You will receive an email with instructions on how to reset your password.
Make sure to check your spam or junk folder if you don’t see the email in your inbox. If you encounter any difficulties during the password reset process, please don’t hesitate to Contact Us, and our support team will assist you in resetting your password.
If you wish to delete your account, please note that due to order information and record-keeping requirements, we ask you to Contact Us for account deletion. Our customer support team will guide you through the process and assist you in closing your account.
When you close your account, all of your data will be permanently deleted. This includes personal information, order history, and any other associated data. We take your privacy seriously, and you can rest assured that your information will no longer be retained once your account is closed.
No, a closed account cannot be reactivated. Once you have requested and confirmed the closure of your account, it is irreversible. If you wish to continue using our services, you will need to create a new account. If you have any questions or need further assistance, please feel free to Contact Us, and our support team will be happy to help.
PRIVACY & TERMS
We take the protection of your personal information seriously. We have implemented stringent security measures to safeguard your data. Our security protocols include encryption, access controls, and regular security audits to ensure the safety and confidentiality of your information.
Yes, we use cookies and tracking technologies on our website to enhance your experience. These technologies help us analyze website traffic, customize content, and provide relevant offers. You can learn more about our use of cookies and tracking in our Privacy Policy.
Our Privacy Policy outlines how we collect, use, and protect your personal information. For a detailed understanding of our privacy practices, please review our Privacy Policy. If you have any questions or concerns about your privacy, please don’t hesitate to Contact Us for more information.
Our Terms of Service outline the terms and conditions that govern the use of our website and services. To review our complete Terms of Service, please visit our Terms of Service page. If you have any questions or need further clarification, please feel free to Contact Us, and our support team will be happy to assist you.
Accessibility and Special Requests
Yes, we are committed to providing an inclusive and accessible shopping experience for all customers. If you have specific accommodation needs due to a disability, please contact our Customer Support team, and we will do our best to assist you in making your shopping experience more accessible.
Absolutely, we understand that you may have special packaging or delivery requests. During the checkout process, you can usually find a section for “Order Notes” or “Special Instructions.” Here, you can leave any specific requests you have regarding packaging, delivery, or any other special instructions. Our team will do their best to accommodate your preferences and ensure your order is delivered as requested.
Yes, we offer gift wrapping and the option to include personalized messages with your orders. During the checkout process, you will typically find an option to select gift wrapping and provide a message. This allows you to create a thoughtful and personalized touch to your gifts. If you have any questions or need assistance with this feature, please reach out to our Customer Support, and they will be happy to guide you through the process.
Keeping in Touch With Us
You can stay connected with us on various social media platforms. Follow us on our official social media accounts to get the latest updates, promotions, and engaging content. You can follow us using the links below:
To join our online community or subscribe to our newsletter, please: Subscribe to Our Newsletter. By subscribing to our newsletter, you’ll receive regular updates, exclusive offers, and news directly in your inbox.
Yes, we have an affiliate program that allows you to earn rewards for promoting our products or services. If you are interested in becoming an affiliate, please visit our Affiliates page. There, you can find more information and sign up for our program to start earning commissions for successful referrals.
Feedback & Suggestions
We appreciate your feedback as it helps us continually improve. You can provide feedback about our products or services in the following ways:
- Visit our Feedback Page and share your thoughts and suggestions.
- or, contact our Customer Support team, who will be happy to assist and gather your feedback.
Your input is valuable, and we look forward to hearing from you!
Yes, we have a customer feedback program that encourages you to share your experiences with us. To participate and provide feedback on your experiences with our products and services, please visit our dedicated Feedback Page. Your feedback helps us enhance your shopping experience and serve you better.
Absolutely, we welcome your product ideas and suggestions for improvements. If you have innovative ideas or suggestions to enhance our product offerings, please visit our Feedback Page. We value your input and consider it when planning for new products or improvements to existing ones. Your feedback plays a significant role in shaping our future offerings.
